Welcome to Brinda Gold and Diamonds. By accessing our website or purchasing our products, you agree to the following Terms & Conditions. These terms ensure transparency and a seamless shopping experience.

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2. PRODUCTS & CRAFTSMANSHIP

* All jewellery is crafted using high-quality diamonds and precious metals.
* Slight variations may occur due to handcrafted processes.
* Product images are indicative and may vary slightly from the final product.

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3. PRICING POLICY

* Prices are subject to market fluctuations in gold and diamond rates.
* Any pricing errors due to technical issues may lead to order revision or cancellation.

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4. ORDER CONFIRMATION & PAYMENT

* Orders are confirmed only upon successful payment.
* Once an order is placed, it cannot be cancelled under any circumstances.
* Customised orders require advance/full payment.

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5. CUSTOMISATION

* All customised or made-to-order jewellery is specially crafted.
* Once design is approved and order is placed, no changes or cancellations are allowed.

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6. SHIPPING & DELIVERY

* Delivery timeline: 10–12 working days from order confirmation.
* Delivery timelines may vary for customised or bulk orders.
* Orders are securely packaged and insured during transit.

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7. EXCHANGE POLICY

* We offer a 100% Exchange Policy only.
* No refunds will be provided under any circumstances.
* Exchange is applicable on the product value (excluding making charges and other applicable charges).
* Products must be returned in original condition with invoice and certification.

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8. MAKING CHARGES

* Making charges will be applicable on all purchases and are non-refundable.
* In case of exchange, making charges will be deducted as per applicable policy.

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9. CERTIFICATION & AUTHENTICITY

* All diamonds are provided with certification (SGL & IGI ) or equivalent).
* Gold purity is hallmarked as per BIS standards.
* Certificates once issued will not be reissued.

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10. WARRANTY & SERVICES

* Lifetime basic services like cleaning and polishing are provided.
* Damages due to misuse, accidents, or wear and tear are not covered under warranty.

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11. INTELLECTUAL PROPERTY

* All designs, images, and branding belong to Brinda Gold and Diamonds.
* Unauthorized usage is strictly prohibited.

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12. LIMITATION OF LIABILITY

* Liability is limited to the purchase value of the product.
* We are not responsible for indirect or consequential losses.

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13. PRIVACY POLICY

* Customer data is kept secure and used only for order processing and communication.

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14. GOVERNING LAW

* Governed by the laws of India.
* Jurisdiction: Hyderabad (or your preferred city).

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15. MODIFICATIONS

* Brinda Gold and Diamonds reserves the right to update these Terms at any time.